Complaints Procedure

Concerns over your transaction

If you wish to discuss any aspect of the transaction we are handling or any account received with which you are not satisfied or if you believe that a mistake has been made, then we shall do our best to resolve your concern. Please contact the head of the relevant department in the first instance and provide a copy of your complaint to our Office Manager (

Any complaint will be acknowledged immediately in writing and we shall aim to resolve all stages of the complaint fully within 28 days.

If matters cannot be resolved at the first stage, then the complaint may be referred on for further investigation and action. In that event, the next stage is to contact one of our partners, namely:- 

Bruce Leyland 2 Tangier Central, Taunton, TA1 4AP (telephone 01823 351122)

(email: or

Victoria Osborne 2 Tangier Central, Taunton, TA1 4AP (telephone 01823 351122) 


Please send a copy of your complaint to our Office Manager – email:

If your concern is not resolved to your satisfaction, you can refer the dispute to:-
Legal Ombudsman PO Box 15870, Birmingham B30 9EB (Tel: 0300 555 0333, or

Pro Mediate UK Limited, Brow Farm, Top Road, Cheshire WA6 6SP (Tel: 01928732455,

If you wish to proceed with your complaint, you will need to contact the Legal Ombudsman or Pro Mediate UK Limited within twelve months of the last contact with your legal adviser relating to your concerns or complaint.

In non contentious matters you can apply to the Court for an assessment of our bill under Part III of the Solicitors Act 1974. Your rights are set out more fully in the Solicitors (Non Contentious Business) Remuneration Order 2009.

contacting us

Our Address is:

2 Tangier Central, Taunton TA1 4AP

SatNav please use TA1 4AS

Business Hours are Monday to Friday –

9.00am to 5.00pm

Main Switchboard:  01823 351 122  

If you prefer to email us without using our form, please just click the email address 


Phone Number